Dear customers
We regret to inform you that our company recently experienced a cyber-attack that may have compromised some of your personal information and the security of our systems. We take this matter very seriously and are committed to addressing it promptly and transparently. We want to provide you with the necessary information and guidance to help protect your personal data and minimize any potential impact.
Here is some important information you should be aware of:
1) Incident Overview:
Our cybersecurity team recently detected unauthorized access to our systems. We immediately initiated an investigation, engaged external experts, and implemented comprehensive measures to mitigate the attack’s impact and prevent future incidents.
2) Data Compromise:
As a result of this cyber-attack, there is a possibility that your personal information, such as name, contact details, and potentially sensitive data like payment information, may have been accessed. We are actively working to assess the extent of the breach and will notify you if any additional information becomes available.
3) Actions Taken:
To ensure the security of our systems and protect your data, we have taken the following steps:
- Isolating affected systems to contain the breach and prevent further unauthorized access.
- Engaging cybersecurity experts to conduct a thorough investigation and assist in recovery efforts.
- Implementing additional security measures to reinforce our infrastructure and prevent similar incidents in the future.
4) Ongoing Communication:
We are committed to keeping you informed about the progress of our investigation and any further updates regarding the incident. We will provide timely updates through emails and our website.
Your trust is of utmost importance to us, and we sincerely apologize for any inconvenience or concern this incident may cause. Rest assured, we are doing everything within our power to resolve this situation swiftly and protect your data moving forward. We appreciate your patience and understanding during this challenging time.
If you have any questions or require further information, please do not hesitate to reach out to us. Thank you for your continued support and trust in our company.
Sincerely,
Ancotrans
ANCOTRANS – Anders Nielsen & Co. A/S